FAQ

Welcome to the Noxa Collective FAQ Page!

We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

Order & Shipping

How long will it take to receive my order?
Here are our estimated delivery times:

Handling time: 1 - 2 business days
Transit time: 3 - 12 business days
Estimated delivery time: 3 - 12 business days
For more details, please refer to our Shipping Policy.

Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.

Do you ship internationally?
Yes, we ship internationally with no additional charges. Shipping is completely free worldwide.

How can I track my order?
You can track your order through the Track Order page on our website.

About Noxa Collective

Where is Noxa Collective located?
Noxa Collective is a Netherlands-based women’s fashion brand. We proudly offer a curated selection of high-quality apparel and accessories, with free worldwide shipping.

Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Payments & Returns

What payment methods do you accept?
We accept PayPal, credit card, Apple Pay, and Google Pay. For more details, please refer to our Billing Terms and Conditions.

Can I cancel my order after it’s placed?
You can cancel your order only if it has not been processed yet. If you wish to cancel, please contact us immediately. Once the order has been processed, it cannot be canceled.

What is your Return Policy?
For complete details, please visit our Return Policy.

When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 5-10 business days, depending on your bank or payment provider. See our Refund Policy for more details.

What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.

Customer Support

How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@noxa-collective.com.

Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.